Problem With An Order
Order Received with Missing Item(s)
Be sure to thoroughly check the box and all packing materials! Also, please check the packing slip included with your order to verify that all items have shipped. The packing slip will indicate (as of the time the package was shipped) if an item has not shipped because, for example, an item was on backorder. For real-time status updates, click on the Track Order link on the top navigation bar. You will be able to see the status and a detailed list of the items ordered.
Should circumstances warrant, Just the Right Gun Case will sometimes ship orders in more than one package to ensure the fastest possible fulfillment (you will only be charged for shipping once). The Track Order page will show all tracking information for each order, and will indicate when an order has been shipped in multiple packages by displaying multiple UPS tracking numbers corresponding to each item shipped.
If an item has been marked shipped and was not included with the package you expected it in, please contact us by clicking on the Just the Right Gun Case Customer Service links and we will be happy to resolve the problem.
Incorrect Items Received
Didn't receive what you ordered? Don't worry. Just the Right Gun Case Customer Service Team is here to help!
In the rare instance where a fulfillment error is made by Just the Right Gun Case in shipping your order, simply notify us by e-mailing customersupport@acroboo.com. In such cases, we will either issue a complete refund to your credit card or reship your order at no expense to you. We will also send you a shipping label to return the incorrect item. Please contact us through the Customer Service Email link. If you received something you don't want or ordered in error, please see our Return Policy.
Order Received with Item(s) Damaged
Just the Right Gun Case utilizes United Parcel Service (UPS) exclusively because of its renowned service and dependability. Their on-time delivery performance is second to none. However, as with all shipping companies, there is a remote possibility that some items may get damaged during the shipping process. If the outer container is visibly damaged, please do the following:
- If you are present when the UPS driver delivers the package, we ask that you thoroughly inspect the outer shipping box for any signs of damage prior to accepting delivery. If the shipping container is visibly damaged, we ask that you not sign the delivery confirmation form and refuse delivery of the package. In doing so, the package will be sent back to our warehouse. Upon receipt, we will immediately exchange the returned item(s) for a new item(s) and will promptly fulfill the replacement order.
- If you were not present when the package was delivered (doorstep drop off) and you found your package or the items in it to be damaged before or after opening the box, we ask that you contact our customer service desk immediately for assistance and instructions.
